No, it may not be a genuine person calling you on behalf of RYZ MARKET.
Please be aware that all the necessary steps in terms of KYC documents and processes will only be done on the KYC/ RE-KYC portal. No one from the RYZ MARKET team would be calling you and requesting you for your KYC documents or any other confidential information.
In case of a scenario wherein your KYC documents are rejected, our team will only be communicating over email or official channels of communication.